RRRC's FAQs page is under construction. 

If you have heard any common questions about the club, our races, our competitions, or running in RVA, send the question (and ideally your suggested answer) to administrator@rrrc.org.


About race courses, timing, etc.

Short answer: you need to learn to "run the tangents." The measured course is the shortest possible distance a runner can take. The longer the course, the more turns on the course and the greater the number of runners, the harder it is for a runner to run all of the tangents perfectly and follow that measured distance.

For a longer answer, we refer you to the Runner's World story "Is your GPS watch accurate on race day?" 

About memberships, processing fees, race discounts, etc.

Bottom line:

  • The processing fees pay for our collective use of the RunSignUp platform and all of its features.
  • A race/club management platform like RunSignUp is critical to running a club with over 2,300 members and offering our members and the community over 20 races and training programs each year.
  • RRRC pays RunSignUp NOTHING ELSE to use their platform and tools.

From July 1, 2017 until June 30, 2018, RunSignUp collected $323,914.12 on behalf of RRRC from almost 10,000 race and event participants. The total processing fees collected were $25,731.66; of which, RRRC received $5,082.23 and RunSignUp retained $20,649.43 to cover its operating costs and make a profit.

What do RRRC, our members and our other race participants get from RunSignUp for about $21,000 per year?

  • Individual, customizable websites for each race, training program, and event – even when there is no cost, thus no processing fee
  • RRRC’s www.rrrc.org website platform, optimized for viewing on a variety of devices
  • Secure, online registration and transaction processing (PCI Level 1 Compliance) with multi-year documentation of registrations/transactions and waivers
  • Secure cloud infrastructure (100% uptime in 2016-2017) with no ads and no spam
  • Tablet apps for race day registration and check-in
  • Social and digital marketing tools – social feeds and links, race calendars, automatic listing on other groups’ race calendars, search engine optimization
  • Credit card processing fees paid by RunSignUp; accepting all major credit cards
  • Club membership platform and website (integrated to provide membership discounts for races)
  • Volunteer management platform
  • Integrated email platforms for communicating with Club members, event participants, and volunteers
  • Race giveaway and Club store management and inventory control tools
  • Integration with our race timing systems to allow quick results posting
  • Too-numerous-to-list customization features for races, websites and emails
  • Too-numerous-to-list report options
  • Prompt response to phone calls or emails for support from a RVA-based RunSignUp team 
  • A company committed to continually improving their platforms and providing service to runners and running clubs

For the full list of RunSignUp services and features, go to https://runsignup.com/Services/Full-List.
When RRRC switched to RunSignUp, the Club’s leadership decided to make the processing fee a standalone charge. Yes…we could price the race registration fee to include/hide the processing fee. But…we didn’t for reasons of transparency and as a small incentive to encourage family/multi-person registration in one transaction. It will also be an added savings when we initiate multi-race registration.